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Ace won’t sync

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‎06-27-2018 16:56

‎06-27-2018 16:56

The ace worked great the first few days but the past two days it hasn’t been able to sync, it looks like it’s syncing but no steps, activity or sleep info pops up on the app. You can see the steps and such on the phone as well as active minutes. I tried removing the device and adding it back on the app. Same issue. Blue tooth is on, it shows that the ace is connected even how much battery life is left. 

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2 REPLIES 2

‎06-28-2018 07:14

‎06-28-2018 07:14

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-28-2018 11:41

‎06-28-2018 11:41

Welcome to the Forums @Glo223! 

 

Thanks for sharing your inquiry and performing these steps. Great troubleshoot provided by @WendyB give it a try, if by any chance you're still getting trouble syncing check out the steps listed on the Why won't my Fitbit device sync? article. 

 

Keep me posted! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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