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App won't let set up Ace 2.

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‎04-29-2022 16:23 - last edited on ‎05-02-2022 13:39 by Fitbit Moderator

‎04-29-2022 16:23 - last edited on ‎05-02-2022 13:39 by Fitbit Moderator

My fitbit app isn't letting me scroll down when I press to set up an Ace 2. It goes to the "Important! Please Read." screen, but wont let me scroll down, or press the set up button. I have tried restarting my phone, and reinstalling the app. Nothing works!

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎04-29-2022 18:24

‎04-29-2022 18:24

Did you scroll down to the bottom of the "Important! Please Read" information, as if you might have actually read it?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-01-2022 18:47

In response to JohnnyRow

‎05-01-2022 18:47

It won't let me scroll down

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‎05-02-2022 13:33

In response to pinkmurder

‎05-02-2022 13:33

Welcome to the Fitbit Community, @pinkmurder.

 

I'm sorry to hear about the difficulties you experienced. Thank you for trying to get them resolved before contacting us.

 

Please confirm that you followed the instructions in this article in the menu "How do I set up Ace for my child?".

 

@JohnnyRow, thank you for your support.

 

Have a nice day.

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