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Broken strap

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‎02-22-2024 13:07

‎02-22-2024 13:07

Hello,

My daughter received a Fitbit Ace for Christmas but the strap has broken. Please can you help?

Many thanks Laura

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‎02-22-2024 13:08

‎02-22-2024 13:08

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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