Can’t add children on app

[SirFedix]

My son just got a Fitbit Ace but when I’m trying to set up the app I can’t add a child account. I get to a page titled Direct Privacy Notice that is blank and it doesn’t go any further. I have tried now on two different devices, same problem each time. How do I set up a child account so he can actually use the thing?! 

[Odyssey13]

Hi @SirFedix   read this article on how to set up a Family Account - click to see

[SirFedix]

Thank you, I have read that but the app doesn’t work so it is not possible to set up a child account. There is no way to progress so I would like Fitbit to fix this glitch. 

[Odyssey13]

How are you trying to set it up - computer, mobile device? Android,iOS or Windows? The more we know, the better to assist.

[SirFedix]

Thanks, I have tried on an iPod and on an iPhone SE - on both I have managed to set up the account with my details but when I continue to add child account the first step is a privacy notice but it is literally a blank page with Direct Privacy Notice at the top and a black cross. Nothing loads so the only option is to exit the page via the black cross and then I am back to the account page. So frustrating! Very grateful if you can help. 

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

the list of compatible devices click to see