Can't correct time on Ace

[Farrisfamily]

My daughters a watch died a few weeks ago and since then we have not been able to fix the time on it. It is in the correct time zone and I tried to reset the watch but nothing seems to work. 

[RichLlew]

There seams to be a time zone issue with ACE and ACE 2 not staying in correct time zone no matter what you do they will not go to the correct time zone. Appears to be the Fitbit update 

[JuanJoFitbit]

@Farrisfamily welcome to our Fitbit Community and It's great to see you here. Regarding the wrong time that your Ace trackers are showing, I appreciate the time spent tying the troubleshooting steps.

Please make sure that your phones have the most updated Fitbit app version installed. If the app is up to date, make sure that the devices that you sync your trackers with, have the correct time also.

If these details are correct, let me know and I'll be happy to follow up.

[RichLlew · Accepted solution]

Thanks for responding and help! Have correct time on phone and latest Fitbit update which appears to have caused issue with one Fitbit ACE the Fitbit HR2 and other ACE all correct time and sync.

One ACE wants to stay in old time Zone even when changed manually and automatically! The Fitbit Team are working on n this frustrating time zone issue!

Thanks any suggestions to help

[LiliyaFitbit]

Hi @RichLlew, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the issue with one Fitbit Ace tracker you're experiencing. I am glad to hear the other trackers are syncing and showing the correct time. Thank you for taking the time to contact our Support team regarding this issue and for your feedback. I am sure they tried to help you in the best possible manner as each case is reviewed individually. I appreciate your patience and understanding while we work to improve your experience.

If you have any questions, feel free to let me know.

[Chris______K]

I folks, I am also experiencing this difficulty with my child's Ace.  After returning from vacation, none of the things we've tried have resulted in the Ace Recognizing our home time zone.  I've restarted, changed timezone to a random one and back again, disconnected Bluetooth, wifi, forget this device, set up again, remove app, reinstall app etc.  nothing works - Ace still thinks we're on vacation.   Am I to understand this is acknowledged by Fitbit as a flaw with the app itself and they are working on a solution?   Response says SOLVED, but I don't see a solution 😞

[John308]

Purchased fitbit ace for the kids for christmas and they dont keep the correct time. 

I have latest app firmware and phone date and time are correct. 

I have been advised by the retailer I purchased them from that I will receive a refund if return as they too have check settings wiyh multiple devices. 

I would like to avoid a refund if I new there was an update on the way to fix.

Can anyone in fitbit land advise if a update is close to release? 

[pricey6381]

i am also having the same problem tried everything and nothing works.

[Waynech72]

Same problem here.  Cannot get the time right.  Tried soft reset and hard reset and resynching.  Nothing works.  Pls help

[John308]

Sometimes it works if you connect to a PC and not a phone or tablet.