Cannot switch back from kids view to parent view

[Darth1234]

Since the ios app update a week ago I cannot switch back from kids view to parent view. The family icon has disappeared from the You tab and going through settings to switch profile in family it just exits. Can you fix this as I now cannot see my own profile!

[ManuFitbit]

Good to see you participating in the community @Darth1234.

Thank you for sharing the inquiry regarding your App. 

Please, make sure to follow these troubleshooting steps:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[Darth1234]

The problem with this is that you don't seem to be able to log out of the app from kid view - under settings the only option is "switch profile in family" which takes you back to the "you" menu. I've tried all the other actions but nothing works so far

[Spengo333]

Same problem 

[dentistamy]

Same problem here. Considering deleting app then reloading but if I delete app will I lose my data (badges etc) and my daughters? Thanks

[Darth1234]

Is there any update on this problem? Given you're planning on removing the online dashboard that will mean my fitbit is essentially just a watch to tell the time again unless this issue can be solved.

[Darth1234]

Was thinking of deleting too, but I presume all the data will be lost - doesn't seem like Fitbit are really very bothered about this problem from the lack of help here

[LindsaySays]

I’m having the exact same problem…updated the app recently hoping it fixed the problem, but no luck! Come on Fitbit!!

[swimmingparent]

Also happening to me... Switched to Child View and now can't get back into my own profile; 'Switch profile in family' just brings me back to the tab I came from. Must be a glitch? The App is up to date. Also now keeps trying to pair my phone with my daughter's Ace 3, which rather adds insult to injury. PLEASE fix this or let us know how we can work around it! As someone asked upthread: will all data be lost if we uninstall and reinstall the App?

[swimmingparent · Accepted solution]

Update: I deleted the app and reinstalled, then signed in again. Back to my profile, and data all there; won't be switching view again.

[Darth1234]

Yep, eventually I also deleted the app and reinstalled. It seems like the only way to switch back from Kid view is to delete the app and reinstall. Presumably that's not intentional - really poor, buggy app design from Fitbit.

[FritlFratzl]

I can’t switch from child view to parent view. There’s no longer a banner or button in child view that lets me switch to parent view. The guidance on this topic is over four years old, so please update. 

[Mikey74]

This does NOT work! This has been happening for weeks now. Please fix it. By the way, you cannot log out of the app if you are in the kid view