Hello @Caroradford
Your Childs Ace 3 should reflect the same time as the mobile device it’s connected too. Look to make sure the Ace 3 is still showing as connected to the mobile devices Bluetooth. If it’s still connected try turning the Bluetooth off, wait a few seconds then turn the Bluetooth back on again.
If the problem persists look here to make sure the time zone is set correctly: https://help.fitbit.com/articles/en_US/Help_article/1176.htm
If everything is set correctly and your still having issues you can try restarting your child’s Ace 3. They won’t lose any of their data doing a restart. Here’s how it’s done: just place the Ace 3 into its charger then press and hold the button or buttons on the Ace 3 until you see a smiley face icon then release the button. You should feel the Ace 3 vibrate telling you the restart is complete. Now sync the Fitbit to see if the time is now correct.
😃 I hope this provides you with an answer to your question. Please let me know how it went.
