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Deleting data on Fitbit Ace

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‎11-08-2018 13:20

‎11-08-2018 13:20

I have my child's Fitbit Ace synced to my adult account. If I wanted to delete this data and start using this device with no prior data under the same email account, would this possible?

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‎11-08-2018 14:32

‎11-08-2018 14:32

Welcome to the forums!

 

I'm sorry but no its not possible.

 

You would have to open a new account with a new email address

You can delete your account and then start over. But it does take time to get it deleted

https://help.fitbit.com/articles/en_US/Help_article/1285/?q=Delete+account&l=en_US&fs=Search&pn=1

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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2 REPLIES 2

‎11-08-2018 14:32

‎11-08-2018 14:32

Welcome to the forums!

 

I'm sorry but no its not possible.

 

You would have to open a new account with a new email address

You can delete your account and then start over. But it does take time to get it deleted

https://help.fitbit.com/articles/en_US/Help_article/1285/?q=Delete+account&l=en_US&fs=Search&pn=1

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎11-10-2018 04:01

In response to WendyB

‎11-10-2018 04:01

@UCICSH Welcome to our Fitbit Community! The information that shared my friend @WendyB is totally correct. You would need to open a new Fitbit account with a new email address.

 

Don't hesitate to get back if you have any doubts! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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