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Family Account and Inspire

‎05-15-2024 20:36

‎05-15-2024 20:36

I am struggling with this new update and managing my 11 years Fitbit. This app is not user friendly for families. He no longer has an Ace, he wanted to upgrade to an Inspire. This was a bday present that we got today. If I had known how difficult this would be I would not have gotten this watch. I can't set it up. Inhave been trying for an hour. I created his own Google account and can't login. This is a mess. 

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‎05-20-2024 13:37

‎05-20-2024 13:37

@Dduke78   I'm sorry, but a child must be 13 and older (and older in some EU countries) to use an Inspire series Fitbit.  Every model that isn't an Ace isn't compliant with internet privacy laws that protect children online.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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