Fitbit Ace 2 won't turn on

[Sarahkod]

I just bought a fit bit ace 2 for my daughters birthday trying to set it up and it wont turn on there us just a white line across the screen.

Moderator edit: format

[Odyssey13]

Hi @Sarahkod  Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[JuanJoFitbit]

@Sarahkod welcome to our Fitbit Community! I'm happy to assist you with your daughter's Fitbit Ace 2 since the display won't turn on and it just shows a white line across.

If you haven't contacted our Support team as advised @Odyssey13, I'd like you to restart the Ace 2 as described in this help article. After this, charge the unit for 2-3 hours and see if the issues get fixed.

Keep me posted on the outcome! 😀

[Sarahkod]

I got it going I uninstalled the app and reinstalled it and it set up and
turned on

[Odyssey13]

Great news @Sarahkod  and your daughter will know you're the best!

[JuanJoFitbit]

@Sarahkod that's great news as @Odyssey13 said. I'm glad to hear that you managed to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Natpear]

This worked!! Thank you!!!