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Fitbit Ace nonresponsive

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‎12-27-2020 16:37 - last edited on ‎12-28-2020 18:12 by

‎12-27-2020 16:37 - last edited on ‎12-28-2020 18:12 by

Hi,

 

I bought my child an Ace for Christmas. It charges to 100% then as soon as it is removed from the charger.

 

I have tried resetting by pressing the button on the charger 3 times. It resets but as soon as it is removed it is unresponsive. Put it back in charger and logo screen comes on.

 

Cleaned charging pins on Ace and charger. No change.

 

Removed Ace from account and restarted set up. No change.

 

Tried multiple charging outlets. No change.

 

Charged overnight. No change.

 

Fit bit please help! I contacted support 2 days ago and none of their suggestions worked, somehow I was disconnected from chat.

 

My kid just wants to use his Christmas present 😓

 

 

Moderator edit: format and subject for clarity 

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‎12-28-2020 18:14

‎12-28-2020 18:14

Welcome to the Fitbit Community, @pupperinomollus.

 

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling about this situation and appreciate your troubleshooting efforts. Since you've been working with our Support team regarding this issue, I've sent these details to them so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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