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Fitbit Ace not syncing with Samsung Galaxy

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‎10-28-2018 14:05 - last edited on ‎10-29-2018 04:22 by Fitbit Moderator

‎10-28-2018 14:05 - last edited on ‎10-29-2018 04:22 by Fitbit Moderator

Hi have set my child's Fitbit up. I can switch from my account and view my son's account. But my mobile is not syncing. The fit bit is new.

 

 

Moderator edit: format

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3 REPLIES 3

‎10-29-2018 04:29

‎10-29-2018 04:29

@Ferry426 Welcome to our Fitbit Community! I'm sorry to hear that your child's Fitbit Ace is not syncing with your Samsung Galaxy. Please let me know if your Samsung is the device you first set up the Fitbit Ace with. Also, let me know if your phone shows any error message when your child's Ace tries to sync with it. Finally, is the Fitbit app on your child's account when you try to sync the Ace or is it on your own account?

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎11-13-2018 20:05

In response to JuanJoFitbit

‎11-13-2018 20:05

Just adding on to @JuanJoFitbit's question, which Galaxy do you have?  Not all of them are supported by Fitbit, which could be part of your issue.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎11-15-2018 03:48

In response to DramaQueenDiva

‎11-15-2018 03:48

@DramaQueenDiva You pointed out an important detail to take into consideration about the supported devices. @Ferry426 You can find the supported devices list in this page.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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