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Fitbit Ace stopped working

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‎05-26-2020 08:51

‎05-26-2020 08:51

My kids Fitbit Ace screen went blank and does not turn on. The charge in the app showed over 90%. It buzzes when alarming but does not respond to tapping. Checked online forums, tries restarting, change clock face...but doesn't seem to work. Please let us know for any suggestions 

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‎05-28-2020 15:04

‎05-28-2020 15:04

Welcome to the Fitbit Community, @Prasadv.

 

I appreciate your participation in the Forums and sharing that your kid's Fitbit Ace screen went blank and won't turn on. Thanks for trying to resolve this, I appreciate the additional details and I am here to help.

Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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