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Fitbit Ace unresponsive

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‎05-04-2021 00:09

‎05-04-2021 00:09

I recently bought my daughter a Fitbit Ace, and have found it hugely frustrating. After setting up my own account and then a kids account, we charged the watch for a number of hours. The watch was responsive to taps while plugged in, and synced successfully. When removed from the charger, the watch becomes unresponsive, and cannot be synced. 

We have restarted the watch with the button on the charging cable, deleted the kids account and created a new one, and used a different phone to sync to. 

I would love suggestions to make this work please as I am not able to return it to where I purchased it from. 

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‎05-05-2021 17:36

‎05-05-2021 17:36

Welcome to the Fitbit Community, @browndog738.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. Since the issue persists, I recommend getting in touch with our Support team so they can evaluate the tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-05-2021 17:36

‎05-05-2021 17:36

Welcome to the Fitbit Community, @browndog738.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. Since the issue persists, I recommend getting in touch with our Support team so they can evaluate the tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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