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Fitbit Ace unresponsive

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‎09-13-2018 23:32 - last edited on ‎10-05-2018 06:03 by Fitbit Moderator

‎09-13-2018 23:32 - last edited on ‎10-05-2018 06:03 by Fitbit Moderator

My daughters Ace is unreal she’s had around a month and is now heartbroken. Done the whole reset and tried everywe have been advised. Any help?

 

 

Moderator edit: format

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2 REPLIES 2

‎09-14-2018 07:06

‎09-14-2018 07:06

Hi @Janineviolet

 

Get with customer support about this - click for contact options

 

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎10-05-2018 06:01

In response to Odyssey13

‎10-05-2018 06:01

@Janineviolet Welcome to our Fitbit Community! I'm sorry for the late response and I'm also sorry to hear that your daughter's Ace is not turning on. However, I'd like to follow up and would like to know if the issue persists or if your daughter's tracker got back to life.

 

@Odyssey13 Thank you my friend for your help!

 

See you guys later! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer