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Fitbit Ace unresponsive

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‎01-31-2021 11:26 - last edited on ‎01-31-2021 14:38 by

‎01-31-2021 11:26 - last edited on ‎01-31-2021 14:38 by

Bought a Fitbit Ace for our Grand Daughter .... initially and briefly turned on then went dead and is totally unresponsive. Is it possible to change a battery on the Ace?

 

 

Moderator edit: subject for clarity 

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‎02-01-2021 11:48 - edited ‎02-01-2021 11:48

‎02-01-2021 11:48 - edited ‎02-01-2021 11:48

Welcome to the Fitbit Community, @Oma4us.

 

Thanks for the details shared in your post. I understand your concern and recommend following the troubleshooting instructions including a restart in this help article: Why isn't my Fitbit device's battery charging? 

 

For more information about the Fitbit Ace, see How do I get started with Fitbit kids devices?

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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