Ace 2 not working off charge

[ScottMalcolm]

I recently bought my daughter the Ace 2 version for Christmas, it works correctly when on charge and says 91% battery but as soon as I take it off charge it cuts dead and won’t turn on until I plug it back in. I have watched tutorial videos on YouTube with same situation but with no success.

[LiliyaFitbit]

Welcome to the Fitbit Community, @ScottMalcolm.

Thank you for sharing the details of the issue you’re experiencing with your daughter's tracker. I appreciate your efforts and recommend doing the following:

1. Restart the tracker by following the steps from this help article: How do I restart my Fitbit device?
2. Change the clock face to a Fitbit clock face:  

• With your tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
• Tap Clock Faces > All Clocks.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Select to add the clock face to Ace 2.

Let me know how it goes.

[ScottMalcolm]

Hi
This does not work
The Fitbit works fine on charge as soon as take it off charge it instantly goes off & will not go on unless I put it back on charge (it also shows 91% charge battery as this cannot be a reason for turning off
Thanks

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @ScottMalcolm.

I am sorry to hear the issue persists, thank you for your efforts. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

I'll be around.