Fitbit Child Ace Band Broken

[Greenbaytribe]

So bummed.  

My son's birthday gift watch band already broke. He only had it for 2 months.  

Please advise.. 

This seems quite a common concern..

Thanks in Advance

Bijan

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[JuanJoFitbit]

@Greenbaytribe, welcome to our Fitbit Community. I'm sorry to hear that your son's Fitbit Ace wristband got broken. I totally understand how you feel about this.

Due to this, let me go ahead and forward your case to our Support team so they can review it and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Marie_Tran]

The band on my son’s Ace 2 also broke after less than 6 months. Please forward my case to support. Thanks

[Greenbaytribe]

Fit bit did the right thing and replaced the wrist band.. Keep grinding on..

[JuanJoFitbit]

@Marie_Tran, thank you for joining us in this thread and our Fitbit Community. Since you mentioned that your son's Ace 2 wristband go broken as well, I'll send your case to our Customer Support department and they'll be happy to follow up and assist you.

Please keep an eye on your email account since they'll contact you soon.

Thank you for your help @Greenbaytribe.

Let me know if you have any questions.