Fitbit ace strap too small

[sbusby2004]

I’ve just bought the Fitbit ace for my son the strap is way too small will any other fitbit strap be compatable with it.

Moderator edit: edited title for clarity

[Mum108]

All sorted. Pain waiting for new one though... kids don’t like waiting.
Don’t know why they don’t supply larger strap for kids to grow into.

[DavideFitbit]

Hi @Jjmj2007, welcome to the Fitbit Community. And thanks for this information and updates @mickeymom48 and @Mum108. 

@Jjmj2007, I'm sorry to see you had the same difficulty with the size of the wristband. I've sent your information to the Customer Support team for further assistance with this, you should be getting a reply soon. 

Keep us posted on the outcome.  

[Jjmj2007]

Thanks!


Sent from my Samsung Galaxy smartphone.

[JuanJoFitbit]

@Jjmj2007 It's great to know that you got a solution and your case is being handled now.

In addition, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Jjmj2007]

They were very helpful and responded fast. I am impressed and glad I chose to purchase a fitbit for myself and my son


Sent from my Samsung Galaxy smartphone.

[CrystalZnGemz]

My 10 year old just got an Ace for her birthday and the strap is too small. She’s been wearing it on the very last hole and even that is too tight! I want her to enjoy it without cutting off circulation. 

[mickeymom48]

Contact customer service

[DavideFitbit]

Excellent @Jjmj2007, thanks for the update, I'm glad to see it was resolved for you. Also, thanks for your help @mickeymom48    

Welcome to the Community forums @CrystalZnGemz, I have sent your information to the Customer Support team for further assistance, you should be getting a reply soon. 

Keep us posted on the outcome. 

[Jamie330]

Same here it was for my 10 year old daughter birthday she cried.....one size fits all is definitely not true.  And she is normal height and weight for a ten year old before the question is asked 🙂 

[DavideFitbit]

It's also good to see you participating in the forums @Jamie330, welcome. 

I'm sorry to see what happened, and the situation you mentioned with your daughter. I've sent this information to the Customer Support team so they can get in contact with you as soon as possible about the wristband size inquiry that you mentioned. 

Keep us posted on the outcome. 

[Mum108]

They were pretty good about sending out a replacement half large strap in
original colour, though my son not happy about wait. For what strap is
worth I don’t know why they don’t throw a larger one into packaging like
Garmin do... would be lot less hassle and prob cost to co. And happy
customers 😊.

[DavideFitbit]

Great @Mum108, it's good to know that you'll be receiving another band soon, and thanks for taking the time to share your suggestions as well about including an extra wristband. 

[vHuds]

I have the same problem 😞 trying to find information on how I can buy a bigger band for my daughter to use her fitbit!

[Mum108]

Contact Fitbit support and they fedex you a new larger half strap in same
colour.

[vHuds]

How do i do that?

[Mum108]

I did it through chat on the Fitbit website. Had to send them pic of
receipt as proof of purchase and new strap arrived about 10 days later.

[DavideFitbit]

Thank you for your help with this @Mum108. 

Welcome to the forums @vHuds, I'm sorry to see that you experienced this inconvenience with the Ace wristband, I've sent your information to the Customer Support team so they can get in touch with you, keep an eye on your inbox. 

Keep us posted. 

[Jen_G74]

I have the same problem! Not happy as my son is only 11yrs old and we have a tracker that is unwearable. I would love for a customer service representative to contact me so this can be sorted out without me have to spend any more $$$$$

[Mum108]

Dear Fitbit.... you need to make it more obvious how to contact you...
Thanks

[JuanJoFitbit]

@Jen_G74 Thank you for joining us in this thread and our Fitbit Community! I'm sorry to heat that your child's Ace wristband doesn't fit his wrist.

Let me go ahead and forward your case to our Support team and they'll be happy to find a solution for this issue. You will receive an email from them soon.

@Mum108 I appreciate your feedback. This helps us to keep improving.