FitbitAce 2 junior - not sleep tracking correctly

[Saffa]

Hi, I bought my son a FirtBit Ace2 for Chirstmas. It does not seem to be tracking his sleep correctly. it seems to not register that he goes back to sleep after waking in the night to go to the toilet. I have tried resetting it by holding down the button while it is charging but nothing seems to happen. 

It frequently says that he woke up at 2am which I know is not the case as I had to wake him from a deep sleep at 7:30. Some days the sleep tracking makes sense (i'm guessing these are the nights when he doesn't wake for the bathroom in the night?)

please can you advise on what to do.

[FreyaO]

We are having same issue too

[DramaQueenDiva]

Hi @Saffa and @FreyaO,

Are your children wearing the Fitbit correctly when they go to bed?  For the record, the Fitbit shouldn't be worn too tight or loose...just comfortably.  It should be positioned 2 finger widths above the wrist as well. 

Also, do you have their Sleep Settings set to Normal or Sensitive?  I would switch it to Sensitive if you haven't done so already.  You can find out how here .