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How do I change kids username?

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‎12-25-2018 00:00 - last edited on ‎12-26-2018 08:11 by Fitbit Moderator

‎12-25-2018 00:00 - last edited on ‎12-26-2018 08:11 by Fitbit Moderator

Just setup my two daughters Fitbit Ace’s in a family account. I didn’t catch the tip to not use identifying information in the user name when I set up the first account. I have looked in the app and on the web browser and can’t find a way to change my daughters username. Tried deleting her account and setting up a new one, the app didn’t allow this.

 

Any ideas?

 

Thanks in advance for your help.

 

 

Moderator edit: updated subject for clarity

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‎12-26-2018 08:10

‎12-26-2018 08:10

@Marklewisnz Welcome to our Fitbit Community! I'm sorry to hear that you can''t change your daughter's username. Please try deleting the family account. After this, create a new Family Account and see if you can add your daughters' usernames.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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