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How to Set up?

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‎06-20-2018 03:01 - last edited on ‎08-01-2018 18:24 by Moderator Alum

‎06-20-2018 03:01 - last edited on ‎08-01-2018 18:24 by Moderator Alum

I set up an account in order to set up a child account for my daughter.  It’s showing all her stats under my account and not on hers...for example she earned a badge yesterday but it doesn’t show under her kid account it shows under me, tracking sleep under me and not her.  How can I fix this?

 

 

Moderator edit: subject updated for clarity

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‎06-20-2018 04:50 - last edited on ‎08-12-2024 05:46 by Fitbit Moderator

‎06-20-2018 04:50 - last edited on ‎08-12-2024 05:46 by Fitbit Moderator

Hi, @GinaV1019, it sounds like you set up the Ace under your account and not under hers.

To fix this you will need to have the Ace handy,  Then go to your family account, click on your child's name and on the next screen choose "Switch to kid view".  

When you get to kid view follow the instructions to "Set up a kid compatible tracker".  There is no need to remove it from your account first; once it is set up on her account it will disappear from yours.

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎06-20-2018 18:13 - last edited on ‎08-12-2024 05:45 by Fitbit Moderator

In response to Julia_G

‎06-20-2018 18:13 - last edited on ‎08-12-2024 05:45 by Fitbit Moderator

@Julia_G awesome reply and thanks for your help! 

@GinaV1019 Nice to have you hear in the forums, it does sound like you paired to your account. It happens. We have a help article for that here. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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