How to set up new Fitbit Ace?

[Lizzief82]

My sons ace died and fitbit have sent a replacement. I just can't work out how to add his new fitbit to his account (without me having to set up yet another child account) Is there a way? Thanks

Moderator edit: updated subject for clarity

[DramaQueenDiva]

Hi @Lizzief82,

My mom has the Ace and this happened to her once.  Log into your son's account, then go to his Account tab.  Tap/click on the Ace, this will take you to the Tracker Settings.  From there, select "Set up a new device" and then "Ace" or "Ace 2" (whichever one you're replacing).  Then the app will ask you if you're setting up a new tracker or replacing the old one.  Select "Replace You Fitbit Ace (or Ace 2)" and follow the prompts.

[JuanJoFitbit · Accepted solution]

@Lizzief82 welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, regarding your inquiry about how to set up a replacement Fitbit Ace, the information that shared my friend @DramaQueenDiva is the correct way to set up a replacement unit.

If you found her post helpful, please accept it as a solution so other users that have the same question can find it easier.

I'll be around if any question arises! 

[Lizzief82]

Thanks so much. All sorted! 

[JuanJoFitbit]

@Lizzief82 That's great news! I'm so glad to hear that you managed to get your Fitbit Ace set up. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!