Missing information

[Jeanie6754]

Why has the step counter disappeared? It doesn't show any sleep data from my FitBit since the update, it just disappeared 😔 😞 

[DavidFitbit]

Hi @Jeanie6754, thanks for stopping by, I hope you're doing well.

Let me help you with your missing stats.

If you are not seeing the steps stats tile, it may be possible that you hide it without realizing. To add or hide stat tiles:

- On the Today tab , tap the pencil tile Edit pencil.
- To add a stat tile, swipe down and find the stat you want to add tap Add. To hide a stat tile, tap the X icon on the stat you want to remove.
- Tap Done.

If you can’t find your sleep session, check when the Fitbit device last synced. Your Fitbit will usually sync automatically when it's near your phone and you open the Fitbit app. If it doesn't (or if it syncs but your sleep session doesn’t appear), follow these steps:

1. From the Today tab in the Fitbit app, press and hold on the screen and pull down to refresh.
2. If your Fitbit device didn’t sync, force quit the Fitbit app and restart your phone’s Bluetooth connection.

Try to manually sync your Fitbit device again. If you’re still experiencing issues, refer to Why won't my Fitbit device sync?

I hope these instrutions will be helpful. Don't hesitate to reply back if you have more questions.

[Jeanie6754]

The tile is there but since the last update of the app it's not tracking any data and all my data for sleep has totally disappeared.

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I tried to set up the device again but when I switch to kid's view nothing happens. It's just stuck on the loading screen to switch over to kid's view.