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Problem w child account

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‎11-12-2024 12:35

‎11-12-2024 12:35

My Fitbit Chsrge 6 continues to have trouble going back and forth between my child account and mine. The only solution I find that works is to delete the app altogether and reload. This only works a few times then has to be redone. Very frustrating. Can Fitbit create a new update that resolves this issue as I see others are having the same problem. Thank you!

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‎11-13-2024 04:32

‎11-13-2024 04:32

Hello @Radar13 and welcome to the Community.  You are describing an app issue, not a device issue.  What type of phone do you use, Android or iPhone?  What app version do you have?  Did this start with a recent update?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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