Redesign Fitbit Ace 2 band

[ParkerQueen]

I have purchased 10 of your Fitbit aces and 11 Fitbit ace 2s - and I love them - but I have found that with the Fitbit ace 2 the actual Fitbit itself falls out of the band and the kids lose the actual Fitbit 😞 I am hoping they can rethink the design of this Fitbit.

Moderator edit: Subject for clarity

[YojanaFitbit]

Hi @ParkerQueen, and thanks for taking the time to share your suggestion about redesigning Fitbit Ace 2 band! We rely on feedback like yours to help us develop products and features that we know our community wants to see. If your suggestion receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

Watch this space for status updates! In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

[warnie_cbr600]

Exact same thing happened to my 9 year old son.  He lost his while playing on some jumping castles - he is devastated.  I contacted Customer support as I was hoping for some level of assistance, given the significant number of people that have had this issue, which clearly represents a design flaw of the product.  Even just an offer of a slightly discounted product would have been nice, or at least an empathetic response would have gone some way to keeping me loyal to the brand.  Below is the response I received.

Hi Mark, 

Thanks for providing additional information. Unfortunately, your product doesn’t meet the replacement requirements of our warranty policy. For details about our warranty policy, see fitbit.com/returns.

You can learn more about the latest options in the Fitbit family of products at www.fitbit.com/compare and fitbit.com/store.
 
Let us know if you have any other questions.

Sincerely,

Jose GP and the Fitbit Team