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Scratch on screen

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‎07-10-2019 02:35 - last edited on ‎07-11-2019 14:30 by

‎07-10-2019 02:35 - last edited on ‎07-11-2019 14:30 by

My sons ace has a scratch on screen , 1 hour old ! What is the best way to remove it? Please help he is very upset 

 

 

Moderator edit: subject for clarity

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‎07-11-2019 14:27

‎07-11-2019 14:27

Welcome to the Fitbit Community @Renark.

 

I am sorry to hear your son's new Fitbit Ace has a scratch on screen. I totally understand how your son is feeling. I've gone ahead and escalated your case to our Support team, for them to assist you further. Please keep an eye on your inbox.

 

I'll be around if you need further assistance. 

 

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-16-2020 16:05

In response to LiliyaFitbit

‎01-16-2020 16:05

Hi, I’m having the same issue as well.

is there anything that can done to remove the scratch?

appreciate you feedback, thanks. 

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