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Setup issues with Fitbit Ace

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‎01-12-2019 00:50 - last edited on ‎01-15-2019 07:28 by Fitbit Moderator

‎01-12-2019 00:50 - last edited on ‎01-15-2019 07:28 by Fitbit Moderator

I need help with my ace again because of I have been trying for several days to make my account connectable and it just comes up with Problem Creating Account, please try again later. Any suggestions or answers?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎01-12-2019 14:19

‎01-12-2019 14:19

Are you setting it up for a child under a family account?

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‎01-13-2019 06:47

In response to SunsetRunner

‎01-13-2019 06:47

No, just as the main account not family.

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‎01-13-2019 17:30

In response to Furiousfan912

‎01-13-2019 17:30

First, you would need to set up an adult account, by following the instructions here.  You do not need a Fitbit connected to the account to do this.

 

Next, follow the steps to create a Family Account by following these instructions.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎01-15-2019 07:27

In response to DramaQueenDiva

‎01-15-2019 07:27

@Furiousfan912 It's great to see you in our Fitbit Community! I would like to follow up and would like to know if the issue persists or if you managed to get the Fitbit Ace set up after following the great tips that provided @DramaQueenDiva.

 

Thank you for your help also @SunsetRunner!

 

See you guys later! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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