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Band keeps coming off Fitbit Ace

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‎01-14-2019 14:24 - last edited on ‎01-15-2019 07:56 by Fitbit Moderator

‎01-14-2019 14:24 - last edited on ‎01-15-2019 07:56 by Fitbit Moderator

My son has only worn his Ace for about 2 weeks and the little clip that holds the band on seems to be broken. I even tried a different band and it wont stay on. 

( I have some photos and still have the receipt).

 

 

Moderator edit: format

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2 REPLIES 2

‎01-14-2019 18:36

‎01-14-2019 18:36

Hi @Jenshark

 

Glad you came here and also glad to know you have the pictures and receipt.

 

Get with customer support about this - click for contact options

 

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎01-15-2019 07:56

In response to Odyssey13

‎01-15-2019 07:56

@Jenshark It's great to see you in our Fitbit Community! I'm sorry to hear that the clip of your son's Ace is getting broken. I was able to get in touch with our Support team and was told that you followed the great advice from my friend @Odyssey13.

 

I was told by them that they'll contact you soon. Thank you so much for your patience.

 

Let @Odyssey13 and me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

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