Setup screen on new Ace 2

[Pinksa]

Just purchased daughters fitbit ace 2, downloaded app synced fine but homescreen on fitbit just shows the fitbit setup web address, tried restarting it and nothing, tapping screen or pressing button does nothing ,any ideas

Moderator edit: subject for clarity

[MLB75]

Hi Pinksa,

You say you have sync'd with it so I assume you have successfully connected it via Blue Tooth.  If not, you must Add the device in the App.  You also require a Fitbit account which you have hopefully also setup in the App.

If you have done the above and it still does not work.  Try removing the device from the App, restarting the Fitbit and adding the device again.  Sorry if you have already tried this just I had a Fitbit Ace (series one) which did the thing and removing and restarting as if new fixed it.  Second time I the setup was successful.

[Pinksa]

Hi, thank you so much for replying , I've now got it working after setting it up again with the app, not sure what had happened , thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @Pinksa @MLB75.

@Pinksa Congratulations on your daughter's new Fitbit Ace 2 tracker. I am glad to hear you were able to resolve the issue after setting up the tracker again with the app. Thank you for your time and efforts. You can find more information about the Ace 2 in this manual. 

@MLB75 I appreciate your participation in the Forums and sharing the helpful tips. Thank you for your efforts to help other users. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. Keep on visiting the forums!