Showing an exclamation mark

[TylaB]

My Fitbit Ace shows fully charged on the app and the icon on my device. Then it does right there in that moment and when plugged in it shows an exclamation mark sideways. What does this mean and why is it happening? 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @TylaB. 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with the Fitbit Ace. It's possible that the battery is not being charged properly and I recommend following the troubleshooting steps including a restart from this help article: Why isn't my Fitbit device's battery charging?

Let me know how it goes!

[Mom2twokids]

I am having the same problem with my son's. We have reset it multiple times, cleaned the prongs, and even bought a new charger. I have left it plugged in over night and still get nothing but the battery with ! He received it for Christmas and has been so disappointed that it has not worked in almost a month. 

[LiliyaFitbit]

Welcome to the Fitbit Community @Mom2twokids. 

Thank you for joining the conversation and sharing the steps you've tried to resolve the similar issue with your son's tracker. I totally understand how he is feeling as he received it for Christmas and would like to continue using it and enjoying the Fitbit experience. Since the steps you tried didn't help, I've sent your case to our Support team so they can investigate further and provide a solution. Keep an eye on your inbox.

Let me know if you have further questions.

[TylaB]

Thank you! It's showing that the fit bit is syncing on my app but when he looks it's dead and when he plugs in it stays on the exclamation mark! We have been checking it for 2 days!

Sent from Yahoo Mail on Android

[LiliyaFitbit]

Hi @TylaB, thank you for your reply. I am sorry for the delayed response. 

Thank you for providing the additional details of the issue. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance.