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Ace not syncing through app

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‎08-17-2019 10:32 - last edited on ‎08-19-2019 18:13 by

‎08-17-2019 10:32 - last edited on ‎08-19-2019 18:13 by

My son's fitbit Ace will not sync on the app when I switch from my account to his.  Recently I've not been able to switch to his account and Fitbit logs me out as it takes so long.  Can anyone offer advice please?

Regards

Lee

 

 

Moderator edit: subject for clarity

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‎08-19-2019 18:12

‎08-19-2019 18:12

Hello @LeeCunningham, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your son's Fitbit Ace tracker. I would like to confirm that we’re currently working to resolve the issue with switching to kids' view in the app, and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

 

I would like to confirm if you're using your phone in order to sync the Fitbit Ace? You can check these steps to sync your son's tracker: How do I sync Ace or Ace 2 with my device?

 

If the tracker is paired to your child’s device, it syncs every time your child opens the Fitbit app. For more troubleshooting instructions to resolve syncing issue, please see this help article: Why won't my Fitbit device sync?

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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