Try to Switch to Child Profile crashes Fitbit

[CovSky]

When I try and switch to child profile on Pixel 8 it crashes Fitbit, any ideas?

[Dovvsky]

I've had this issue for atleast 10 days. 

[mharkus]

I'm having this issue as well. Anyone figured this thing out? 

Moderator Edit: Word choice.

[AndreaFitbit]

Welcome to the Fitbit Community, @CovSky, @Dovvsky, @mharkus. Thank you for letting us know that you aren't able to switch between child and parent accounts in the Fitbit app.

We're investigating the issue, and hope to update you soon.

[AndreaFitbit · Accepted solution]

Update.

Hi everybody! Thank you for reporting this.

I'm happy to inform you that this issue has been fixed.

Please let me know if the issue persists. Have a nice weekend. 

[Billy19007]

Still crashing for me.  I've reinstalled the app over 10 times. I can get into my Fitbit view but when I switch to the kids view it crashes the app and then will not let me get into the app at all as it immediately crashes.  

Quick question, when you say the issue has been fixed or resolved, is there supposed to be an update for the app? I don't believe I've seen any Fitbit app updates in a while.