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Unable to update Ace 2

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‎01-12-2020 15:44 - last edited on ‎01-14-2020 15:51 by Fitbit Moderator

‎01-12-2020 15:44 - last edited on ‎01-14-2020 15:51 by Fitbit Moderator

I have tried everything on this forum. Including a replacement. So frustrating. Kid is bitterly disappointed. Terrible device. It just shouldn't be this difficult. Time for a different brand?

 

Moderator edit: Subject for clarity 

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‎01-14-2020 15:49

‎01-14-2020 15:49

Hello @Benaud77, welcome to the Community Forums! Sorry for the delayed reply.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Thanks for the feedback that was shared in your post. Let me know if you have any additional questions.

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