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Alta HR SmartTrack isn't working

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‎06-30-2020 08:26 - last edited on ‎01-28-2021 17:29 by Moderator Alum

‎06-30-2020 08:26 - last edited on ‎01-28-2021 17:29 by Moderator Alum

I have an Alta HR, but it’s doing the same thing. It’s recognizing active minutes, but not recognizing exercise the way it used to. I’ve tried restarting my Fitbit, restarting the app, uninstalling and reinstalling the app, and restarting my phone. Nothing. 

 

 

Moderator Edit: Clarified subject

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‎01-28-2021 17:30 - last edited on ‎08-26-2024 04:49 by Fitbit Moderator

‎01-28-2021 17:30 - last edited on ‎08-26-2024 04:49 by Fitbit Moderator

It's great to see you around, @Eva815.

Thanks for troubleshooting this SmartTrack issue. SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't recognized, lower the auto-exercise recognition setting to 10 minutes.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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