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Alta HR not connecting/broken

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‎08-23-2020 20:52

‎08-23-2020 20:52

My fitbit Alta HR screen was suddenly not responding. When I plugged in the charger, it started charging, saying: www.fitbit.com/setup. I tried syncing it with the app, but it won't. I tried rebooting the fitbit, syncing in my web browser, I've deleted the fitbit from my account, updated the app and restarted my phone. I don't know what else to do. I still have warranty, but there is no other way to contact the customer service? Please help.

Kind regards

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‎08-23-2020 23:59

‎08-23-2020 23:59

What do you mean thee is no way to contact support?

 

If you click on help at the top of the forum you will get there

Support

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

Best Answer
1 REPLY 1

‎08-23-2020 23:59

‎08-23-2020 23:59

What do you mean thee is no way to contact support?

 

If you click on help at the top of the forum you will get there

Support

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer