Alta HR notifications and sleep issues

[knegrin]

My Alta HR has not been showing text alerts for quite some time. I have tried every suggestion I have found and still have not been able to fix it. The Fitbit also is not tracking my sleep accurately, if at all. I have tried resetting it as well as removing the app and reinstalling it. Extremely frustrated since I have only had it for a year. Tempted to give up on Fitbit at this point.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @knegrin.

I understand how are you feeling and appreciate all the efforts in trying to fix the issues you are experiencing with your tracker. About the notifications, I recommend taking a look at the help article: How do I get notifications from my phone on my Fitbit device? and follow the instructions provided there.

Now the sleep, follow these steps:

1. Make sure to not take off your tracker during the night.
2. Do you remember being awake during the night? If yes, that solves it! Keep in mind that your tracker will detect if you are awake and will stop the sleep tracking process. If no, proceed to step three.
3. Restart the tracker. See instructions in the help article: How do I restart my Fitbit device?.
4. Confirm that the tracker is snug on your wrist (with an HR tracker, the lights shouldn't be visible).
5. Try sleeping with the tracker on your non-dominant hand.
6. If the setting was set to sensitive, please switch it to normal. 
7. If steps 1-6 do not solve the issue, I suggest manually editing the sleep log to reflect the time slept. See instructions in the article: How do I edit my sleep history in the Fitbit app?.​

Let me know the outcome. 

[knegrin]

I have tried everything on the site.

I also never take off my Fitbit in the night. 🤷🏻‍:female_sign:

Kaylee Maxey-Negrin

Please excuse any errors, this message was sent on the go from my iPhone!