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Alta HR setup issues

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‎04-20-2020 10:35 - last edited on ‎01-25-2021 13:27 by Moderator Alum

‎04-20-2020 10:35 - last edited on ‎01-25-2021 13:27 by Moderator Alum

Replacing Alta with Alta HR. Removed Alta from device list. Alta HR recognized in Fitbit app and states firmware update available with instructions. Using Galaxy S9 Android 10 with updated Fitbit app, has worked for years. Alta HR begins process only to fail. Have reset Alta HR, Bluetooth off/on, restart phone... no luck... help!

 

 

Moderator Edit: Clarified subject

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‎01-25-2021 13:29

‎01-25-2021 13:29

Welcome to the Community, @38durangokid.

 

Thanks for troubleshooting this pairing issue. I would like to know if you keep having this problem? If so, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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