Alta HR stopped syncing

[Kayha]

Help please!!!!!    For some strange reason my Fitbit has stopped syncing   I have tried turning bluetooth off then back on numerous times,   nothing seems to work!  The last time it registered any data was 2 days ago

Moderator edit: subject for clarity 

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Kayha]

Hi  thanks very much,  it has happened before, it now seems to have reset itself  but after trying several times myself  lol

[Annick28]

I now have problems while synchronising my heartrate during an exercise. There´s always something going haywire these days. Restarting watch and Phone several times a week... It´s very frustrating.