Alta HR will not sync

[TLBrewer]

I have been trying to sync my Alta HR for the last few days. I have tried all the steps I could find - I removed the device from my Bluetooth network, I removed my device from my Fitbit account to try and set up again plus I deleted the app and re-installed. Nothing has worked. When I try to add a “new device” in my account it just stalls out looking for a Bluetooth connection. Please help 

[KenBu]

This worked for me

• Plug in fit bit
• press button on charger 3 times to reset
• turn off blue tooth on phone
• shut down phone
• turn on phone
• open fitbit
• sign in to fitbit
• set up hr
• let it take you to settings to turn Bluetooth back on

[TLBrewer]

Thanks for your help.
I followed all your sets and it still gets stuck at the “Not working” screen in the set up. It just keeps spinning on “searching”.

Sent from my iPhone

[aheon]

The same thing is happening to mine. It just stopped working about a week ago.

[aheon]

I also am getting the continued spinning.