help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-26-2020 21:44 - last edited on ‎01-21-2021 16:31 by Moderator Alum

‎05-26-2020 21:44 - last edited on ‎01-21-2021 16:31 by Moderator Alum

I troubleshooted everything wiped all the part of charger and Alta HR, pushed the reset button on cable plugged it in to multiple different outlets on wall computer and anywhere else with a power source. I have reset and deleted the app and restarted it on my phone and nothing will get my watch to start charging. It was plugged in last week and worked no problem and was charged for 7+ days what can I do to get my watch to turn on?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎01-21-2021 16:32

‎01-21-2021 16:32

Welcome to the Community, @Katewortley.

 

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes