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Alta HR won't respond

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2023 14:42 - last edited on ‎02-02-2023 12:20 by Fitbit Moderator

‎01-30-2023 14:42 - last edited on ‎02-02-2023 12:20 by Fitbit Moderator

Hi My Alta  won’t turn on. It’s been on charge for a day and I can see the green light blinking. It vibrates when I tried to reset it by pressing 3 times when plugged to a source.

But nothing is displayed.

I also tried to change the clock face but the app can find my watch and it sends a code to pair which I can’t see on watch as display is turned off

is there any other way to fix it? I don’t want to spend money on a new watch as I have bought 3 fitbits out of which 2  have stopped working after an year

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-01-2023 03:26

‎02-01-2023 03:26

Hi @Smitarao03 If several restarts and a clockface change don't help then it sounds as ifnitnhas died.  Contact Fitbit Support  . I hopemthey can help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-02-2023 12:23 - edited ‎03-09-2024 05:53

In response to NellyG

‎02-02-2023 12:23 - edited ‎03-09-2024 05:53

Hi there, @Smitarao03. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Alta HR before reaching out. @NellyG Thanks for your advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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