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Alta HR won't sync

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‎12-15-2019 15:59 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎12-15-2019 15:59 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

My Fitbit won't sync, can't find device. It only seems to work when I restart Fitbit at least twice. Can anyone help?

 

 

Moderator edit: subject for clarity

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‎12-16-2019 10:19 - last edited on ‎11-07-2025 05:43 by Fitbit Moderator

‎12-16-2019 10:19 - last edited on ‎11-07-2025 05:43 by Fitbit Moderator

Welcome to the Community, @Patchpatch.

Thanks for troubleshooting this syncing issue. If your Fitbit isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎12-17-2019 15:17

In response to AlejandraFitbit

‎12-17-2019 15:17

Hi. Tried all these things. Seems that fitbit only syncs when I restart it. It has full battery so that's not problem. 

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‎12-17-2019 18:42

In response to Patchpatch

‎12-17-2019 18:42

Mine won’t sync either. Tried resetting multiple times. Battery was just charged, so it should be good to go. ☹️

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‎01-02-2020 11:54

In response to Sruberrubba

‎01-02-2020 11:54

Seems like I have to restart mine everyone I want to sync with my phone
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