Alta HR won't sync

[Cazzzzy]

Just updated my iPhone 7 to IOS 13.4.1 and now Bluetooth cannot find my Alta HR. Have reset the Fitbit, turned the phone one and off (and Bluetooth), deleted the Fitbit App and reinstalled it, nothing else near it using Bluetooth.  And still it won’t connect to Bluetooth.

In Bluetooth it permanently says ‘not connected’ - I click to Connect and it goes straight back to ‘not connected’ and in the Fitbit App it just says ‘Looking for Device’ then ‘No Device found’. i should mention that my iPad is currently running 13.3.1 and is able to link via Bluetooth and update my Fitbit stats. However the iPad will also update tonight.

Any ideas? Help please.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Cazzzzy.

Thanks for troubleshooting this syncing issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[Cazzzzy]

Hi Alejandra

Thanks for your reply/response - but I did raise this 9-months ago!!

[Epshock141]

What's the solution?

[Epshock141]

What is the solution?  I am having the same problem with my new Android phone. 

[AlejandraFitbit]

Thanks for getting back, @Cazzzzy, we may be experiencing slight delays in customer response times because of the recent event going on. They are doing everything they can to ensure that you get a reply as quickly as possible.

@Epshock141, welcome to the Forums. If you're having trouble syncing your device, update the Fitbit app to the latest version. Read more here.

Keep me posted.

[Epshock141]

Too late! My son figured it out fir me the same day I sent out the request
for assistance.