help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR won't sync

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-27-2022 05:01 - last edited on ‎03-01-2022 08:13 by Fitbit Moderator

‎02-27-2022 05:01 - last edited on ‎03-01-2022 08:13 by Fitbit Moderator

I am using my Alta (while I wait for my defective Charge 5 to be replaced) and it won't sync suddenly after being fine for a month.  I have restarted my phone and fitbit, restarted my bluetooth, uninstalled and reinstalled the app...  eveything on the usual help article.  I made sure my phone was up to date and have no outstanding updates to do on the fitbit app.  Any suggestions, please?

 

Update: Nevermind, as soon as I did the post it failed to sync so I un-paired and re-paired the Alta to bluetooth (again) and it finally worked. 😊

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-01-2022 08:24 - edited ‎10-30-2023 03:34

‎03-01-2022 08:24 - edited ‎10-30-2023 03:34

Hi there, @Buttafly_Grl. Thanks for stopping by in the Community Forums. I'm glad to hear you managed to solve the issue. 🙂

If by any chance you run into syncing issues again, please see Why won't my Fitbit device sync?

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎03-01-2022 08:24 - edited ‎10-30-2023 03:34

‎03-01-2022 08:24 - edited ‎10-30-2023 03:34

Hi there, @Buttafly_Grl. Thanks for stopping by in the Community Forums. I'm glad to hear you managed to solve the issue. 🙂

If by any chance you run into syncing issues again, please see Why won't my Fitbit device sync?

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes