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Alta HR won't sync

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‎03-28-2022 15:20 - last edited on ‎04-02-2022 04:19 by Fitbit Moderator

‎03-28-2022 15:20 - last edited on ‎04-02-2022 04:19 by Fitbit Moderator

Hi my Alta HR has stopped synching with my ipad. I reset the tracker as per instructions on the forum, but now it seems to want to be setup from scratch - but the ipad no longer 'sees' the tracker. I've tried installing the app on my android phone instead but still the problem of the phone not seeing the tracker. 

 

Moderator Edit: Clarified subject

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‎03-30-2022 06:19

‎03-30-2022 06:19

Hi @KeenHillwalker That sounds odd (and very annoying!). Did you restart the tracker several times? If you only did it once, try a few more restarts. Otherwise THIS Help Article might assist you. I hope you can get it sorted out.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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