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Alta display flickering

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‎07-19-2020 04:51 - last edited on ‎01-22-2021 17:15 by Moderator Alum

‎07-19-2020 04:51 - last edited on ‎01-22-2021 17:15 by Moderator Alum

Last night I noticed it had stopped working, the app said it was fully charged and last synced at around 11:20pm, but it wouldn't sync. 

 

This morning I tried plugging it in to charge to see what happened. The battery icon showed up, near fully charged, but nothing happened when I tapped it etc. I googled, and decided to try resetting it. And now it's flicking through the screens and does nothing else.

 

I've had my Alta for over 3 years so I'm pretty sure it's well outside of its warranty. Is there anything I can do, or do I just accept it's dead?

TIA.

Mandi

 

 

Moderator Edit: Clarified subject

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‎01-22-2021 17:16

‎01-22-2021 17:16

Welcome to the Community, @Mandi_J.

 

Thanks for troubleshooting this display issue. I recommend checking the article: How do I restart my Fitbit device? and make sure you followed those steps to restart your unit.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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