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Alta hr has stopped working

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‎02-09-2021 16:20

‎02-09-2021 16:20

My Alta hr has stopped working.  Even connection to charge shows nothing on screen. It's about 18 months old.

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‎02-10-2021 08:58

‎02-10-2021 08:58

Mine stopped working after 12 months. Completely unresponsive. It won't power on, won't charge, and resetting it doesn't work. I called and chatted with FitBit support on several occasions, and they could not resolve the issue or replace the tracker.

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‎02-22-2021 03:01

‎02-22-2021 03:01

Similar story. My first Alta HR died at around 12 months and Fitbit replaced it at no cost when I contacted them. Now the replacement has also died at around the 12 month mark. Being a warranty replacement this one won't be covered by warrenty. Seems like a poor quality product to me despite the rommunity recognision the brand has. Would look at an alternative brand next time. Seems the support community has no solutions to kick start a dud device?

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