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Alta isn't receiving notifications

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‎11-12-2020 13:26 - last edited on ‎12-25-2020 06:18 by Moderator Alum

‎11-12-2020 13:26 - last edited on ‎12-25-2020 06:18 by Moderator Alum

My Alta isn’t getting messages or calls from my iPhone 12. I have made sure the notifications are on. It doesn’t matter if I have the ringer on or not. Anyone else having this problem? It worked just fine on my previous phone. 

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‎12-25-2020 06:19 - last edited on ‎05-12-2025 05:22 by Fitbit Moderator

‎12-25-2020 06:19 - last edited on ‎05-12-2025 05:22 by Fitbit Moderator

Welcome to the Community, @Gfoote83.

Thanks for troubleshooting this notifications issue. If you are having problems with this feature, I recommend taking a look at the help article: How do I get notifications from my phone on my Fitbit device? and follow the instructions provided there.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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