The Fitbit Community

Charger for Fitbit alta not Fitbit alta HR

Hello, I have a fitbit alta not an Alta HR And I need to replace the charging cable. I can’t seem to find one. Is it compatible with any other Fitbit chargers?

Same number of steps everyday

My Alta is showing that I did 6283 steps everyday. Any ideas?

can't set the correct time on Alta

Hoping someone can advise me on how to get my Alta watch time changed. This is the first watch that I purchased, but have since updated to a charge 2 which I have synced on my account. I am getting that you can only have one device synced at a time....

Alta won’t sync and won’t turn on

My Alta will no longer turn on when on my wrist even if display when it’s charging looks fine.

Resolved! Alta won't charge

Good morning, I’ve had my Fitbit for a while now and it would work fine but recently the battery just won’t charge. It’s connected and shows it’s charging but despite leaving on all night it’s still stuck on that screen and then when disconnected not...

Alta keeps losing active minutes

Why does my fitbit alta keep losing my active minutes?Moderator Edit: Clarified subject

HR zones not displayed during logged activities

In the past week, all the sudden my heart rate zones are not showing up during my logged activities / exercises. Instead, when I click on my workouts, it simply displays duration and calories burned. Is anyone else having this issue?

Alta without dongle usb ?

Hi,My watch displays an incorrect time and is not detected by the Fitbit app.Donglu usb is mandatory to set up my alta ?thanks

Resolved! Alta tracker lost steps

I had over 18000 steps for November 14. Today it only shows that I have 2290 steps for that day. How do I retrieve those steps?

Fitbit Alta not counting my days of exercise

Since the last update, it doesn't count my days of exercise. Moderator Edit: Clarified Subject

turning off out of charger

hi! my problem is whenever i take my alta out of the charger, it immediately turns off and won’t turn back on unless i put it back in the charger even though the watch is fully charged. what do I do? this has been happening for a few weeks now…

Tracking Sleep

How do I set my fitbit to track my sleep?

Battery indicator on new app

I can no longer see my app’s battery status on the new app. I’ve actually run out of battery and it didn’t track my sleep. Where do I see the level of charge on the new app?

Resolved! New look app

I don't use all the functions, but the one I do check on regularly is Community / friends...I like to see how many steps my mates are doing. I can't see this anymore...Where can I find it?

Changes to app

The new display is dreadful. How do I choose the things I need to see on the top of the screen. Distance and calories are of no interest to me. I want floors

Alta not logging steps correctly since site upgraddd

Since site was updated, Alta not counting steps correctly

Alta keeps restarting itself

Haven’t been using my Alta for a while, getting back into a bit of fitness so charged the Alta but it keeps cutting off until I plug it into the charger again then it restarts. Tried the reset and battery is fully charged. Any ideas please ??Moderato...

Resolved! Alta screen too dark to read

I'm trying to set my alta up to my iPhone but the four digit number on my tracker display is both too small and too dark to read. You can barely make out anything on the screen. Has the display failed? Can the brightness be increased? Or do I just th...

Alta won't work unless it's connected to the charging cable

I have reset my Alta. It is also fully charged. However when I remove it from the charger and place on my wrist, the display is gone and it is not tracking any steps. If it wasn't charged, I would say it was the battery and time for a new device. ...

Alta not working

My Fitbit Alta doesn’t work when I put it on my arm. I have 2 Alta’s and both do the same. Is there anything wrong with them?

Waste of money

Alta screen is so dim, it's unusable in sunlight, or even normal indoor light. I could only see readout in dim light. Not cool.Worse, it comes loose too easily, and it's fallen right off my wrist a few times. It fell off two days ago and I have no id...

Alta only working when on charger

My Fitbit Alta only seems to work while it is charging . I have tried to reset it several times using the button on the charger. It syncs with my phone while it charges and shows full charge. Once I remove it from the charger, it does not work at all...

Getting rid of an old Fitbit

Hi - I recently had to get a new Fitbit since the old one doesn't work anymore and I was wondering if anyone has any tips on where to recycle old Fitbits. I asked the customer support team after they tried to troubleshoot and revive the old Fitbit (...

Resolved! Alta blank screen

I cannot see the display on my Alta. I have done the restart. The battery is fully charged. Moderator Edit: Clarified subject

Resolved! My Alta turns itself off.

My Alta turns itself off and won’t turn back on till placed on charger. I just took it off charge this morning and it has a medium battery life any suggestions? It was working fine till the beginning of April and now it keeps turning off. i am not su...

Alta dropped 7-10 am and 22 minutes, kept steps?

This morning my Alta randomly dropped all activity from 7-10 am, including the hourly 250 markers as well as 22 minutes of activity. I originally checked it when I was done with the activity and saw the steps and 22 minutes on the Alta. At about 10...

Alta not working

After charging my Alta's screen us blankTried all the reset tips but still not working.

FitBit Alta crashing when reaching 10,000 steps

My Alta just crashes out about every other day right around the time I get to 10,000 steps. I have to plug it into the cable and "charge" it to get it to restart even though it seems to have a charge. Anyone else having this issue? Is there a solu...

Resolved! Alta screen not responding

I've had my Fitbit Alta for just over a week and it's worked just fine. Sometime late this morning/early afternoon it quit working. The screen will not light up when I turn my wrist or tap on the screen. It appears to have died. When I checked the ap...

Alta display not working

Alta is not responding to tap starting and screen stays black. Have tried the factory restart 4 times, no luck:( Moderator edit: title for clarity

Resolved! Fitbit premium

Even though I canceled premium on my Fitbit account. Now I can’t do regular Fitbit exercises under discovery on the app. Can you help me with this?

Change language of notifications

So weird, for some reason all notifications on my alta are in Italian, and I don't know where to go to change the language to English. I bought the alta in Canada and have had it since 2015. It started the Italian a year ago. Any help would be app...

Alta won't add steps

My Alta had included a long run I did last Sunday but now it is gone. I have a 200 plus streak of 10,000 steps and without the run I am below. How do I add this? Fitbit says everything up to date. Moderator Edit: Clarified subject

I can't update my Alta for previous steps on previous days

I can't seem to update my fitbit for previous steps on previous days as sometimes I forget to update each day. Surely there must be a way. Moderator edit: clarified subject.

Alta is not responding to anything

I just recieved my Alta, Its been fully charged and is not responding to taps and the screen is black, nothing. I did the button thing on the charger and nothing. Any suggestions would be appreciated. Thank you. Moderator Edit: Clarified subject

How do I add custom and homemade food?

It looks like the only food a person can enter is processed, packaged foods. I make my food from scratch, or buy locally producted foods like gluten free breads. I tried to enter the bread we buy, but I was only offered the option of a "bar", "bo...

Resolved! Is it worth buying the Fitbit Alta HR?

I’m thinking of purchasing a Fitbit Alta HR and recently heard they are being discontinued. So I’m not sure whether to buy it before this happens or not. I really like the design and look of it but I’m wondering what other people’s experiences are wi...

Alta won't sync

I have an older model of the Alta tracker. It's currently paired with my Android phone. I have already restarted the tracker twice, turned the Bluetooth on and off, restarted my phone, and unpaired and re-paired the device with my phone. The unpair/r...

Resolved! Sync from Mac

How do i sync from my MacBook? there is no option to sync. My phone stopped working yesterday evening so cant use that anymore to sync. But i have been using my fitbit Alta and walked a lot today. Done nearly 25k steps.